Last updated: 15 October 2026
These Terms of Service ("Terms") govern your use of Penna's website and the free materials on it. By using the site, you agree to these Terms. If you accept on behalf of a firm or organization, you confirm that you are authorized to do so. Work on real records, including a trial, is governed by the services agreement we sign with your firm and its confidentiality and data protection terms, signed before any records move (for a medical provider, a HIPAA business associate agreement). These Terms do not apply to that work.
Penna requests, chases and organizes medical records and bills for law firms and, on request, medical providers and insurance agencies. For law firms, we request and chase every record and bill, keep the records and every provider conversation in one place, flag treatment gaps, check itemized, coded bills against the record for each date of service, and deliver a cited medical chronology, all under the direction of the firm's attorneys. What we deliver is a factual work product built from the records. We do not provide the services described in the next section.
Penna is a medical records coordination service. We are not a law firm, we do not provide legal advice, legal opinions, or case strategy, and using Penna does not create an attorney-client relationship. We do not decide which records matter legally, interpret causation or liability, or track statutes of limitation or other deadlines. We also do not:
Every legal judgment, deadline, and final review stays with you.
The example chronology on this site is built entirely from synthetic records. The patient, providers and dates are invented, and it contains no real health information. You may view, download and share it to evaluate our work.
A trial on one of your firm's own closed cases happens only after your firm signs our services agreement and its confidentiality and data protection terms. Until then, please do not send us any records, redacted or not: removing a name and date of birth does not make a medical record safe to share. We do not accept records through this website or its forms.
Our plans and prices are on the pricing section of this site: $350 to $550 a case, depending on plan. Paid plans include a set number of cases a month, are billed monthly in advance by automatic payment, and run month to month, and either side may cancel on written notice. Unused cases roll over one month. Provider copy fees are passed through at the provider's cost, which state law caps, with the provider's invoice and no markup; we invoice them monthly, due within 30 days, and they never depend on the outcome of a case. The exact fees, billing and refund terms are in the services agreement you sign.
Every entry carries the page it came from, and every chronology runs an independent verification pass and a spot-check before we deliver it. If the first chronology we deliver under your plan is not what you needed, you may request a full refund of that first month's plan fee in writing within fourteen days of delivery. That guarantee applies once, to the first month, and its exact terms are set out in section 5 of the services agreement you sign. Nothing here is a promise about any legal outcome.
We sign a confidentiality and data protection agreement with your firm before any records move. Plaintiff law firms are usually not HIPAA covered entities, so that agreement, rather than a business associate agreement, sets our duties to your firm. For a medical provider client, we sign a HIPAA business associate agreement before any patient data moves. Patient records never go to an outside AI service. Our use, safeguarding, and disposal of records follow the agreement we sign and our Privacy Policy.
We keep the methods, templates, formats and software we use, along with everything on this website, including the example chronology. You may view, download and share the example chronology to evaluate our work.
The website and its free materials, including the example chronology, are provided as is, without warranties of any kind, to the fullest extent the law allows. The example chronology shows the format of our work; it is not advice about any case. To the fullest extent permitted by law, Penna is not liable for indirect, incidental, or consequential damages arising from your use of the website or its free materials. Nothing in these Terms limits any liability that cannot be limited under applicable law.
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.
If any part of these Terms is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You can reach us at the address in section 14.
We may update these Terms as the website or the law changes. When we do, we will revise the date at the top. A change applies to use of the website after we post it, and it never changes a signed services agreement.
Questions about these Terms can be sent to [email protected], or through our contact page.